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About the Lily Online Directory

We (the Borough Council of King’s Lynn and West Norfolk) own and maintain the Lily online directory.  

The Lily online directory lists organisations, services and activities that help people to live healthy, active and independent lives. It is expanding to include more and more information relevant to adults of all ages.

What is Lily?

From 1 July 2018, our Lily service expanded to include everyone over 18, not just those in later years.

Lily provides a comprehensive range of support in west Norfolk to combat loneliness and social isolation in adults of all ages. The project is linked to the 'No Lonely Day' initiative, and encourages our residents to develop friendships and engage in their local communities.

Lily will also have a strong focus on community development, by:

  • helping groups to arrange activities and encouraging volunteering
  • providing community events and onsite information sessions
  • providing support for employers, schools, and colleges

Accessing Lily

You can access Lily in a variety of ways:

  • the Lily online directory
  • by telephoning 01553 616200
  • at community groups, locations and events
  • home visits from a Lily advisor

Why use the Lily online directory?

The Lily online directory lists organisations, services and activities that help people to live healthy, active and independent lives. It is expanding to include more and more information relevant to adults of all ages.

Topics include:

  • volunteering
  • what's going on in the region
  • clubs and activities
  • travel and mobility
  • money matters
  • staying safe
  • caring for someone
  • services and accommodation for anyone needing higher levels of care
  • local news
  • dementia

Why was Lily developed in West Norfolk?

There was no single place to find out what services were available for people.

Lily brings all relevant information into one easy-to-search place, including information about:

  • community clubs and groups
  • support (for example, adaptations in the home, benefits, how to organise an assisted refuse collection)
  • specialist services like befriending or respite care

Who is funding Lily?

We are funding the Lily initiative alongside:

  • the West Norfolk Clinical Commissioning Group
  • Norfolk County Council

The Lily Project is also supported by the East of England Local Government Association.

How is Lily being developed?

We are developing Lily in a variety of ways

These include:

  • expanding the service to include everyone over 18, not those in later years
  • a rebrand
  • developing the website to include new features and links which will make it more user friendly
  • Lily advisors attending community groups, locations and events, and giving home visits
  • promotion and marketing of Lily

How is Lily being managed?

We employ a Lily Coordinator, Karen Robson, who is responsible for the Lily Project.

The Social Prescribing and Isolation Committee oversees the successful delivery of the Lily Project. Membership of the Committee will be managerial representation from the organisations below.

  • West Norfolk Clinical Commissioning Group
  • South Norfolk Clinical Commissioning Group
  • Borough Council of Kings Lynn and West Norfolk
  • Breckland District Council
  • Community Action Norfolk
  • GP Practice

The Lily Project Group works together to deliver the outcomes of the Lily Project.  They  report into the Social Prescribing and Isolation Committee.

The Lily advisor voluntary sector partners are:

  • West Norfolk Carers
  • West Norfolk Befriending
  • West Norfolk Deaf Association
  • West Norfolk Mind
  • Family Action Swaffham

The Careline and Community Services Manager, Borough Council of Kings Lynn and West Norfolk project manages Lily.

Geographical Remit

The Lily project covers the whole of the West Norfolk CCG area. This covers the Borough Council of King's Lynn and West Norfolk, plus the area surrounding Swaffham.

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