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About the LILY Online Directory

We (the Borough Council of King’s Lynn and West Norfolk) own and maintain the LILY (Living Independently in Later Years) online directory.  

The directory aims to help people maintain their health and independence as they grow older.

The directory's main function is to hold information on organisations that provide services and activities of interest to older people.


What is LILY?

LILY is an initiative designed to help older people continue to live safely and independently at home.

Older people, their families, friends and carers can access information about services, advice, activities and events.

The LILY Board consists of representatives from the voluntary sector and the Older Peoples Forum, the NHS and Norfolk County Council, and oversees the LILY Project.

Ask LILY currently brings together over 1,800 services, activities and events in one place. It makes it easy for people to find the contacts and information they need.

It also has a ‘What’s on guide’, local news and NHS choices information.

If you’re unable to use our online directory, you can access LILY by:

  • telephoning 01553 616200
  • community groups, locations and events
  • a home visit from a LILY Advisor

Community groups, locations and events

LILY Advisors are available to attend local groups, locations and events, for example:

  • luncheon clubs
  • GP surgeries
  • local forums

To find out more please phone 01553 616200 and ask for the LILY Coordinator, or email

 Home visits

LILY Advisors are employees and volunteers from local voluntary sector partners including:

  • West Norfolk Befriending
  • West Norfolk Mind
  • West Norfolk Carers
  • West Norfolk Deaf Association
  • Family Action Swaffham

LILY Advisors attend a training and development day and are quality check approved. They have mobile IT equipment and are able to access a wide range of information, and make referrals as requested.

To request a home visit please phone 01553 616200 and ask for the LILY Coordinator, or email

Dementia Friendly Home Assessments

The LILY Project also funds Dementia Friendly Home Assessments.

The aim of the assessment is to enable those living with dementia to remain living safely in their own home for longer.

Measures we can consider include:

  • signage or colour differentiation for those who suffer with memory loss and are visually impaired
  • installation of a Careline personal alarm
  • improved lighting arrangements
  • smoke detectors
  • easy-to-use taps

To request a Dementia Friendly Home Assessment please call 01553 616200.

Why was LILY developed in West Norfolk?

There was no single place to find out what services were available for older people.

LILY brings all relevant information into one easy-to-search place, including information about:

  • community clubs and groups
  • support (for example, adaptations in the home, benefits, how to organise an assisted refuse collection)
  • specialist services like befriending or respite care

Who is funding LILY?

We are funding the LILY initiative alongside:

  • the West Norfolk Clinical Commissioning Group
  • Norfolk County Council
  • Strong and Well Fund

The LILY Project is also supported by the East of England Local Government Association.

How is LILY being developed?

We are developing LILY in a variety of ways

These include:

  • developing the website to include new features and links which will make it more user friendly
  • LILY Advisors attending community groups, locations and events, and giving home visits
  • providing dementia friendly home assessments
  • promotion and marketing of LILY

How is LILY being managed?

We employ a LILY Coordinator, Karen Robson, who is responsible for the LILY Project.

The LILY Board oversees the LILY Project. A wide range of local public and voluntary sector groups form the board, including:

  • West Norfolk Older Peoples Forum (Chair)
  • Borough Council of Kings Lynn & West Norfolk
  • West Norfolk Clinical Commissioning Group
  • Norfolk County Council
  • Community Action Norfolk
  • Queen Elizabeth Hospital

The LILY Project Group helps deliver the project and includes representatives from local charities, the fire service and the hospital.

The LILY Advisor voluntary sector partners are:

  • West Norfolk Carers
  • West Norfolk Befriending
  • West Norfolk Deaf Association
  • West Norfolk Mind
  • Family Action Swaffham

The Project Manager for LILY is Emma Boore, Careline and Community Services Manager, Borough Council of Kings Lynn and West Norfolk.

Geographical Remit

The LILY project covers the whole of the West Norfolk CCG area. This covers the Borough Council of King's Lynn and West Norfolk, plus the area surrounding Swaffham.

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