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Lily in your community

For information about where you can find a Lily Advisor and how Lily features within your local community, use the drop down sections on this page to find out more.

Don't forget to check the Local News pages on the homepage for the latest updates on Lily in your Community!

What is Lily in your Community?

Lily is a service from the Borough Council of King’s Lynn & West Norfolk that helps adults in west Norfolk and Swaffham to develop friendships and engage in their communities.

Lily online

The Lily online directory lists organisations, services and activities that help people live healthy, active and independent lives.

Lily in the community

Trained Lily advisors visit local groups, locations and events to provide advice and information, and answer questions.

Lily face-to-face

Lily advisors make visits to clients of the service in their home, or in a community location. Clients can have up to five face-to-face sessions, and can use the time however they wish: to get help searching the Lily online directory, to be referred to other services, or to be supported when trying new activities, or volunteering.

Where is Lily in your Community?

The Lily website can be accessed on any internet browser, and any ICT device, including tablets and smart phones.

Lily Advisors can be found in a variety of community locations across West Norfolk and Swaffham, please see Lily Advisor Community Locations for further information. If you'd like a Lily Advisor to come along to your community group click here and complete our online contact form. 

Lily Advisors are also available for home visits.

Promoting Lily

Helpful information to assist with promoting Lily in your Community

We're keen for you to spread the word about Lily in the community. We hope you'll support us in our efforts to promote how Lily can assist people to live independent and fulfilled lives within their own communities, and support others to do the same. From basic household assistance and future planning, to dealing with complex issues, Lily is a great signposting tool to help local residents to retain their independence and discover what's on offer locally.

The Lily website is user friendly, and with a new responsive design Lily can be viewed on any type of internet device, including tablet computers and smart phones.

LILY Advisors are available to attend meetings, events and community locations with mobile IT.  Please contact the LILY Coordinator on 01553 616200 to request a LILY Advisor to attend your event.


To assist you to promote Lily within your community, group or service we have uploaded the below documents to assist you.

You can view, print or email the below PDF documents individually:

  • Lily Leaflet click here
  • Lily Poster click here
  • Lily How To: Add a listing to askLILY click here
  • Lily How To: Create a user account click here
  • Lily How To: Create a shortlist of listings click here
  • LILY Information Powerpoint Presentation coming soon!


If you have any enquiries about how best to promote LILY, please contact us.

How to support Lily as part of an existing group, service or community venue

If you'd like to be more involved in promoting Lily to local residents within your community the Lily Coordinator would love to hear from you!

To express an interest in hosting a Lily Access Point, (as part of an existing service or group activity, or within a local venue) or to request a Lily Advisor to attend your event please click here.


How to volunteer 

If you'd like to be more involved in promoting Lily to local residents within your community the Lily Coordinator would love to hear from you!

To express and interest in volunteering please click here.

Lily Advisor Supporting Information

Please find below the PowerPoint presentations from the Lily Advisor Training Day:

Home Improvement Agency

Assistive Technology

Benefits Advice

Housing Standards

Norfolk Directory

Norfolk Community Advice Network - Common Referral System

LILY Advisor Training

PowerPoint Presentation from the Lily Project Group Meeting 21/10/2016

Energy Presentation

Lily PowerPoint Presentation



Lily Advisor Community Locations

Wednesday 12 September 2018 2-3:30pm

Dersingham Mothers Union Meeting - talk

Monday 17 September 2018 10am-noon

Hunstanton Dementia Cafe, Hunstanton Community Centre

Tuesday 18 September 2018 10am-4pm

YES I CAN Event, King's Lynn Corn Exchange

Monday 24 September 2018 10-11am

Better Together, Broadland Housing, Kings Lynn

Tuesday 9 October 2018 9am-1pm

'Health Help Morning', Docking Village Hall

Wednesday 10 October 2018 7:30-9:30pm

Ladies Group Talk, Gaywood Churchrooms

Friday 12 October 10-11am

King's Lynn U3A

Monday 15 October 2018

Hunstanton U3A talk

Friday 19 October 2018 9am-1pm

Health Fair, Downham Market Town Hall

Saturday 20 October 2018

Dersingham Village Centre Open House

Monday 5 November 2018 10am-3pm

Downham Dementia Support Carers Event, Downham Market Town Hall

Tuesday 6 November 2018

Thornham Soup and Sandwich, Thornham village hall

Tuesday 15 January 2019 7:30-9:30pm

King's Lynn WI, St John's Church

Wednesday 27 March 2019 7-9pm

Sandringham WI, West Newton Village Hall

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