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Help using askLILY

Click on the categories below to display useful information, hints and tips to get the most out of this website.

Help with Searching

To search, you can:

  • pick a category from our ‘community categories’ drop down list
  • type in a key word
  • type in a location (a place name or postcode) to find results near you

Advice on Keyword Searching

Typing in a word or a few words into the keywords box brings you back all entries that contain at least one of the words you’ve entered. You can also use special characters to limit your results more closely.

The plus sign (+) before a word means that each of the results must contain that word. So +housing +advice brings back only record results containing both of the words housing and advice.

Using double quotes (") around your search words brings back only results that contain those words as an exact phrase, for example, "carers group".

Using search filters

You can narrow down your search results by using the search filters to the right of your results.

These filters allow you to limit results by subject area (such as 'Money Matters'), and by postal location (such as 'PE30'), amongst others.

The more use you make of the filters, the more focussed your results will be.

Sorting your search results

You can change the order of your search results using the options that are just above. You can sort your results by:

  • relevance
  • alphabetical order
  • distance (only if you have done a full postcode search)
  • user rating (results that have been given the highest rating by other users first)

Using Shortlists

As you browse around the website, you can build up your own personal shortlist of services and activities. Using shortlists is a bit like using the shopping basket function on online shopping sites.

To add items to your shortlist, please click the ‘Add to shortlist’ button.

When you are viewing your shortlist, you can display a summary version or a detailed version of the shortlist, by selecting the appropriate link. You can also send the shortlist to your printer to get a printed version.

Your shortlist information is stored in a temporary part of your browser. So if you close down your browser the shortlist will be cleared.

You can also clear the shortlist at any time by going to the shortlist and selecting 'Clear shortlist' from the onscreen options.

How to Register on askLILY

If you’re an organisation looking to put your details on the site, please register.

To register please:

  • click on the ‘My account’ button in the top right hand corner of the homepage
  • click on ‘create a new account’
  • enter your contact details and complete all boxes marked with an asterisk*
  • read our terms and conditions
  • click ‘Register’ to submit your registration request

Once you’ve registered we’ll send you an email. You’ll need to open the email and click the link we have sent to complete the registration process within one hour.

Please note, some email accounts will automatically filter the email into your junk or spam folder, so if it is not in your inbox check these. It could take up to 10 minutes to arrive.

Once you’ve completed your registration you’ll be able to log in using the email address and password you used to create your account. Once you have entered these details, click ‘Sign in’.

Printing listings on LILY

If you would like to print an individual listing, please open the listing fully and click the ‘print’ button on the right hand side under ‘record actions’.

If you’ve created a shortlist you’ll also find a print option here.

Emailing listings on LILY

You can email a listing to someone else. Please open the full listing and click the ‘email’ button. You’ll need to enter your name and them email address of the recipient.

You can also type a message before sending your email.

If you’ve created a shortlist you’ll also find an email option here.

Adding a New Record

If you’re a provider looking to add a record click on ‘provider updates’ and then ‘create another service.’ This opens up a form divided into various sections. Open each section by clicking on the arrow to complete.

Please fill out each section with as much information as possible. If you’re unsure what to write try looking at other records on the site and see how they are written.

The sections are:

  • Listing details - Give your record a short title that will be meaningful to members of the public and a short description.
  • Contact details – We’ll display your contact details on the website. If any details change please come back and update your record.
  • Venue details - Please provide an address and postcode for your venue.
  • Date & time - Please provide a brief sentence on when your service/activity takes place or is open. For example, 'Open Monday to Friday from 9am until 6pm' or 'Tuesday evenings from 7pm -9pm'.
  • Other details - Please provide brief details in all of the applicable boxes. If there is nothing to say, then just leave that box blank.
  • Images - You can upload an image such as your logo. You can only upload images that are of .jpg,gif,png types and up to a maximum filesize of 10MB.

For guidance in more detail, please visit our provider guidance page.

Updating a Record

If you’re a provider looking to update a record please sign in to ‘My Account’. Pick a record under ‘provider updates’. Select ‘actions’ and click on ‘update record’.

Once your record is displayed, please click on the arrow to begin editing.  When finished please click on ‘save record’ at the bottom of the page. Your changes will go live within a few minutes.


If your record is not displaying, you may not have completed the registration process. Please go to your inbox and see if there is an email from Info Link to verify your email address. If your record is still not displaying please contact us.

For guidance in more detail, please visit our provider guidance page.

Frequently Asked Questions (FAQs)

Q Which web browsers work best when using askLILY?
A The askLILY website has a "responsive design", therefore it can be viewed on any pc, laptop, tablet or smartphone without compromising the appearance of the pages. Please note, askLILY is not fully supported in internet explorer browsers that are older than version 8.0.

 

Q How do you add a listing to LILY and does it cost anything?
A If you provide a service, activity or group for local older people, it is free to add an entry to the directory, click here for more information.

 

Q When will my new record appear on the site?
A We aim to process new records as quickly as possible (within a few days of submission)


Q When will my updates appear on the site?
A We aim to process updates as quickly as possible (within a few days of submission)


Q Is there a limit on the number of services/activities that I can have listed?
A No. There is no limit of listings on most accounts

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