Thameslink - Assisted Travel

Making travel accessible

We know as an industry we can do better to give everyone the confidence to travel. We’re working hard to empower disabled people and others in need of assistance by making our services easier to use, and have set out our commitments in our Accessible Travel Policy.

For example, the notice to give should you choose to pre-book assistance is reduced to two hours before travel, although you’re always welcome to turn up at a station unannounced. All our staff are having improved accessibility training, we’ve enhanced our websites and signs at stations, and we are rolling out mobile assistance teams serving our smaller unstaffed stations. Find out more by clicking the links below.

Accessible Travel Policy

Making Rail Accessible

Station Accessibility

Fleet Accessibility

Wheelchairs and mobility scooters on our trains

We want to make sure all our passengers can travel safely on our trains. That's why we've created a wheelchair and scooter guide, which features the correct information for how to be safe when using stations and travelling on trains in your wheelchair.

Packed with advice and tips, it takes you through every step of your journey and answers some of the most frequently asked questions about accessibility for wheelchairs and mobility scooters on our trains.

Download your Wheelchair and Scooter guide here