Service Updates

*Details shown are correct at time of entry however are subject to change at anytime due to the nature of the services and guidance on the COVID-19 virus.*

From 5th January 2021 the UK are in National Lockdown. (05/01/2021)

For full details on Guidance visit the website -

If you are vulnerable and unable to source support yourself through family or friends, and in need of food and/or prescription delivery, please contact the Community Hub - 0344 800 8020

Borough Council of King's Lynn & West Norfolk - A page updated with information about council services affected by COVID-19 and answer some of our most frequently asked questions.

Bins - 

Due to smaller waste teams, food waste collection will be stopped. Food caddies will not be emptied until social distancing is relaxed.

Lynn News Events updates

Vancouver Quarter - Services and shops that are open are shown on the website

QEH Helpline for Patients and their Families - 01553 214545 - 9am-3pm

QEH Appointments and Operations

As routine elective activity returns to the QEH, extra safety measures have been put in place to protect patients and staff. 

Virtual and telephone consultations will continue for many patients where appropriate.

Visiting remains restricted.

Norfolk and Suffolk Victim Care Service - Offices are closed until further notice - support can be accessed on the telephone lines - 0300 303 3706 - 8am-5pm or on 0808 168 9111 - 24/7

Citizens Advice -Offering Telephone and email support only 

Norfolk County Council - Adult Learning - In the 2020/21 academic year, we look forward to welcoming both new and returning learners back to both our community-based and our virtual classrooms.

Libraries - Visit the link to find your local Library and find out about online groups

West Norfolk military charity - Bridge For Heros - 'Operation Mirror' for veterans during cororonavirus. Bridge for Heroes has adapted its services to provide support for armed forces veterans and their families  - 01553 760230

Money Advice Hub - Have developed a Coronavirus Advice Hub, please visit the link

MAP - for young people finding their way (age 11-25) - Free phone advice line - 0800 0744454 - - open 10.30am-5pm Mon-Fri (except Bank Holidays)

King's Centre - Online Streaming on Facebook and YouTube of Sunday Service at 10am - offering a full table of online services and events - Wednesday night meetings have resumed but booking is essential.

Access - The Crossing, Thetford - Premises are closed but services are still available - 01842 818361 -

Police Community Forum Meetings - Cancelled until further notice

ASD Helping Hands - No face to face events at this time - 2 new services being offered - Live Chat accessed through the website - Virtual Support Groups accessed through the Facebook page

Norfolk & Suffolk Wellbeing Service - Online Everyday Wellbeing with Coronavirus Support - online webinars and socials

Therapy ClinicKings Lynn - Clinic is closed but 1-2-1 virtual sessions are available

NAS West Norfolk - Events Cancelled - contact online for support

Community Action Norfolk Most normal activities and meetings are cancelled

West Norfolk Community Transport & Shopmobility - Please ring 01553 776971 for information

West Norfolk Carers - All groups are cancelled until further notice

West Norfolk Befriending - Offering telephone befriending services only at this time

West Norfolk Deaf Association (WNDA) - Deaf Club Tuesdays and Friday specialist Group Cancelled until further notice

MIND - Please get in touch for details

Swaffham Family Action - Are available to take phone calls if you just want to speak to someone or are worried about practical issues (including shopping) - 01760 722800

Scope LPP - Get Togethers - cancelled until further notice 

Red Cross Mobility Aids Service - Contact for opening hours

My Dentist - Managing Dental Problems at Home 

Prospects - Telephone support only at this time - Youth Support Worker - - 07702 877341

Forward Day Centre, Kings Lynn - Closed at this time

The Norfolk Hospice Tapping House - Therapy and bereavement groups - offering some online groups and support

Stroke Association - events cancelled until further notice

Big C Cancer Charity - The team provide telephone and online support. The telephone line is open Mon-Fri - 9am-5pm - 0800 092 7640 - Calls are Free.

Dementia UK - Helpline Nurses can be contacted on 0800 888 6678 or you can email - The Helpline is open seven days a week, 9am-9pm Monday to Friday, and 9am-5pm on weekends

The Alzheimer's Societyare continuing to offer telephone and electronic support

Age UK Norfolk - Information and Advice Helpline & the Telephone Befriending service are still running 

Great Massingham Area Community Car Scheme - Medical trips only:  We will only transport passengers for medical reasons if it is deemed necessary by the hospital or the GP practice. Until further notice

Creative Arts East - Our Day Out Wellbeing Packs available - Visit the website for information.

National Trust  

Please check the property webpage of the place you wish to visit to see if the parks are accessible.

RSPB Titchwell Marsh - We are delighted to have opened our car park, trails, toilets and Fen hide. To prevent overcrowding on the reserve the car park will initially operate at reduced capacity. 

Supporting Elderly Relatives at Risk of Coronavirus - Age Space - Facebook support group from AgeSpace


Delivery Services during the Coronavirus (COVID-19) outbreak

Other Details