Chatterton House - Dementia and Complexity in Later Life Service (West Norfolk)

Chatterton House offers support to people experiencing memory problems or with severe mental health problems and complex physical frailties in need of assessment and support in the community.

​​It offers assessment, support, advice, education, psychological therapy, signposting and guidance, on an individual or group basis, as appropriate. If you are ill, it offers support in your own home.

​To get help from the service, please visit your GP who can arrange for appropriate investigations, such as blood tests and ECG tests if appropriate, and then refer you if necessary through the Access and Assessment team on 0300 7900371.

This service offers assessments for both memory and functional mental health problems. This takes place in assessment clinics or in the home environment (if there is a clinical need).

Consultant Psychiatrists, experienced non-medical prescribers and mental health nurses deliver the assessments. This enables diagnosis and treatment plans where appropriate.

Where further input is not required the team can offer advice. This could include signposting to other relevant agencies.

Our community team holds regular meetings to discuss service user’s cases. This provides an opportunity for review with the consultant and other relevant team members. This ensures we provide appropriate support and advice. Along with guidance and signposting to other available services.

People who use this service will have one or more of the following conditions:

  • Dementia
  • Alzheimer's disease
  • Vascular dementia
  • Lewy body dementia
  • Fronto-temporal dementia
  • Memory loss
  • Behavioural problems linked to a mental health disorder
  • Behavioural and psychological symptoms of dementia (BPSD)
  • Depression
  • Low mood
  • Anxiety
  • Suicidal ideas and intent
  • Delusions
  • Hallucinations
  • Seeing, hearing and feeling things that are not there
  • Unreasonable beliefs
  • Psychosis
  • Obsessional thoughts
  • Personality changes.

If you are using this service your clinician will give you a dedicated number to use after office hours (17:00).

Please contact your care coordinator, lead professional or ask for a duty worker in hours. 

Our team offers assessment, support, advice and education to carers. They can also offer psychological therapy and guidance to carers, family and friends of service users as appropriate. This can be either in clinic or their home environment.

If you are using this service and need urgent help in office hours telephone 01553 609 933 (option 2). 

Our dementia intensive support team (DIST) are also available 8am until 8pm. This is over seven days a week (including Bank Holidays) for people in crisis and needing more intensive support.

Call 0808 196 3494 to speak to our 24 hour mental health crisis line called First Response.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

*Details correct at time of update 27/09/2021


Norfolk and Suffolk NHS Foundation Trust

Where to go

Chatterton House
Goodwins Road
King's Lynn
PE30 5PD
Get directions

Time / Date Details

When is it on
Service hours: This service is available Monday to Friday from 8:30 to 17:00.