Next Generation Text Service - RNID

If, when you make telephone calls you can't hear the other person's voice or don't catch all that they're saying, or they can't understand what you're saying, the Next Generation Text service can help.

The NGT service helps people with hearing loss to access the telephone system. When they make or receive a phone call, a relay assistant acts as an intermediary to convert speech to text and vice versa, so the two people in the conversation can communicate with each other.

Users link a TextNumber, which looks like a standard phone number, to their home, work or mobile number so that when someone dials the TextNumber the call is automatically connected to the NGT service.

When you make a phone call using a smartphone, tablet, or computer, you type what you want to say to the relay assistant who will speak your words to the person you're calling. Then the relay assistant will type their reply so you can read it on your display.

If you prefer to use you voice, you can speak directly to the person you're calling, the relay assistant converts what they're saying into text.

People with some hearing, can still have a voice conversation, but with the added back-up of text in case they don't quite catch something.


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