Ofgem is the Office of Gas and Electricity Markets. We are a non-ministerial government department and an independent National Regulatory Authority, recognised by EU Directives.

Help with energy bills and budgeting

If you are struggling to pay for your gas and electricity bills or you get into debt, contact your energy supplier as soon as you can. They must work with you to agree a payment plan you can afford. 

The website has lots of useful information:

Who to contact if it’s difficult paying energy bills

Complain about your energy bill or supplier

Switch energy supplier and shop for a better deal

Save money on your gas and electricity bills

Understand your gas and electricity bills

Learn about energy price caps