Patient Advice and Liaison Service

Patient Advice and Liaison Service (PALS) is confidential and can help when you need advice, don’t know where to turn to or have concerns about your healthcare at The Queen Elizabeth Hospital, King's Lynn.

As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support. The service aims to

  • Advise and support patients, their families and carers
  • Provide information on NHS services, social services, voluntary organisations and independent advice services
  • Listen to your concerns, suggestions, compliments or queries
  • Help sort out problems quickly on your behalf

It acts on your behalf when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions and to help bring about changes to the way that services are delivered.

It will also refer patients and families to local or national-based support agencies as appropriate. The PALS team is based at The Queen Elizabeth Hospital King’s Lynn. It includes a PALS officer and a PALS information desk which is located near the main entrance to the QE Hospital, opposite the coffee shop.




There is a 24-hour answer machine if no one is available. PALS will respond to messages within 24 hours


Where to go

The Queen Elizabeth Hospital
Gayton Road
King's Lynn
PE30 4ET
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