Support for carers

Caring for someone covers lots of different things, like helping with their washing, dressing or eating, taking them to appointments or keeping them company when they feel lonely or anxious.
If this sounds like you, and you are providing unpaid care or support to an adult family member or friend in Norfolk, you can find free help and advice from Carers Matter Norfolk.

Carers Matter Norfolk

This is a new and innovative county-wide service to support unpaid carers aged 16+ caring for someone aged 18+. A wide range of services are available, which have been summarized below.

  • Carers Matter Advice Line - information, advice, guidance and listening support - Telephone: 0800 0831 148 Monday - Friday 8am - 8pm, Saturday 4pm – 8pm, Sunday 8am – 12pm or 07537 417850 (text only)
  • Community support - countywide carer connector team. Carer connectors and carer support volunteers will offer face-to-face support and will work in local communities.
  • Free carers voice and membership - take part in research, media interviews, service improvement meetings
  • The POD - online community for carers, access peer support, information and advice 24 hours a day
  • Education and training - carers are ‘experts by experience’. Training topics could include harm-free care, self-advocacy skills, meditation.
  • Counselling - telephone or online sessions with a British Association for Counselling & Psychotherapy (or working towards) accredited Counsellor
  • Grants for carer peer support - £30,000 annual Carers’ Group grant (divided by five localities with quarterly application rounds)
  • Groups - bespoke training for carers’ peer support groups

If you contact Norfolk County Council, we will always consider if the support you need can be met in your local community first, for example, information and advice and services and support organised by Carers Matter Norfolk. Whatever your level of need, we will be able to put you in touch with the right organisation to support your wellbeing and help you continue caring if that is what you would like to do. Any services you receive to support you in your caring role will be provided free of charge.

Carer’s assessment

If you feel you would benefit from more support as a carer, contact us for a carer’s assessment. This will give you the chance to discuss how caring affects your life and find out about support services, emergency help, breaks and financial help to support your wellbeing and help you continue caring.

You may be eligible to receive a Personal Budget which you can spend on things that make caring easier, or practical support, such as short breaks.



Other Details