Volunteering during Covid-19 Restrictions

Voluntary Norfolk - 

Volunteer to support the Coronavirus (COVID-19) response

Voluntary Norfolk, Momentum and Community Action Norfolk are working with Norfolk County Council and local health providers to recruit volunteers for a county wide effort to respond to the Coronavirus (COVID-19) crisis.

We are particularly keen to hear from people who have the skills to volunteer in health and social care roles, which have been identified as priority areas.

  • when you register, tick the COVID-19 (Coronavirus) Call for Volunteers box, as your Area of Interest.
  • You only need to complete the mandatory fields, but please make sure you include your phone number.
  • After you submit your details, you will receive a call back in due course from a member of our COVID-19 Volunteering Response Team to discuss what you can offer, what volunteers are needed in your area and the next steps. Please be aware that this may take a bit of time as we coordinate our efforts with our partners.
  • You may also be contacted by a VCSE organisationdirectly if they think you would be a good fit for their COVID-19 volunteering role.


Your NHS needs YOU – Join the NHS Volunteer Responders

NHS Volunteer Responders is a new group that will carry out simple, non-medical tasks to support people in England who have been asked to shield themselves from coronavirus because of underlying health conditions. They will be used by healthcare professionals to make sure people who are highly vulnerable to coronavirus (COVID-19) are able to stay safe and well at home.

Community Action Norfolk - Community Responses to Covid-19 Pandemic

There is a great tradition of the community coming together in times of crisis. We are starting to see a number of community initiatives emerge or be talked about in response to the Covid-19 pandemic. This is a fantastic statement on the caring nature of our communities.

However, it is important to consider carefully before starting any activity:

  • The risk to yourself
  • The risk to others
  • The level of benefit

We are looking at the ways we can best support any community activity, in the meantime please consider the following:

How to organise

The method of delivery – think about how you can avoid increasing levels of close social contact or creating gatherings. Traditionally most community projects involve bringing people together for meetings and events which could increase the level of transmission. This could be particularly problematic given many volunteers are older or in high risk groups. Use email, websites like Facebook or a traditional phone call. It’s a great way to organise yourselves, check on people and reduce isolation but without increasing social contact.

At all times follow good hygiene and good infection control practice, principally this comes down to handwashing and good cleanliness. Further information can be found here   

Think about a volunteer visiting a consistent group of people rather than being randomly assigned. In the event of transmission, the effect is then contained to a small cluster who could then mutually support.

Training – Any volunteer should be clear on their role, any processes you develop and how to raise concerns.  Use video conferences (skype, facetime), phone or email as an alternative to putting on a physical gathering. However, don’t forget to train people even if fairly informally.

Safeguarding is the general term used to describe the methods of keeping children and vulnerable adults safe from harm such as abuse or exploitation. You need to consider carefully how you approach safeguarding. Approaches that are commonly used such as DBS checking, comprehensive interviewing and monitoring may not be feasible.  To reduce risk, think about how you can avoid a one-to-one situation with a vulnerable person.

Risk and liability. There is the possibility that volunteers and organisations directing them are held liable for any actions that cause harm (this could be to the volunteer or the person being helped). You should carefully consider any risks associated with your activity and take steps to mitigate them. You should check if you have insurance cover for the activities you are undertaking. Whilst only vehicle insurance (volunteer drivers using their own vehicle should notify their insurers that they are involved in a car scheme on a not-for-profit basis) and employers liability insurance are mandatory, broader public liability insurance is highly recommended.

Given the two above factors think about whether your activity could be best done under the auspices of an existing organisation.  

Ways to help

The need for supplies -  It is likely if people are ill or self-isolating they will need supplies. Think about how you could do this in a low contact way – leaving shopping in the shed for example. Think about the best way to do this – whether facilitating a supermarket online order is better than going back and forth to the shops directly.

Encouraging people to keep mobile – exercise is one of the most beneficial things for overall health and being physically inactive can cause people's health to deteriorate rapidly. Think about how you can encourage people to stay active. A walk in the countryside is low risk or could someone benefit from that exercise DVD you got for Christmas.

Encouraging people to maintain contact – loneliness and isolation are serious issues and there is also a need to check-up on whether people’s health has deteriorated. Think about how to do this over the phone or online. Remember though, no one should feel forced to take part in any activity.

Ways to keep busy - Is now the time to crochet that tableau of the village, organise your photos, write that novel? Being isolated with nothing to do will likely increase people’s levels of anxiety and at the best of times is not fun. Think about how you can encourage or create activities to keep people busy.


The Trussell Trust -  Foodbanks, Kings Lynn, Downham Market, Hunstanton, Wisbech - donations and volunteers for distribution urgently needed across the Borough.

Still operating where possible - Kings Lynn 07582 558143, Hunstanton 07795 491154, Wisbech 07933 572054.  


For The Love Of Scrubs - Our NHS Needs You - This group was formed by Ashleigh Linsdell after identifying the shortage in supply for scrubs to frontline NHS staff during the 2020 COVID-19 Epidemic. This facebook group is a platform to enable those who are able to, and would like to contribute towards supplying hospitals local to themselves with scrubs for front line workers. The requirements for scrubs has evolved and we are now also supporting the wider community with face coverings.

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