Information and Advice Volunteer

Age UK Norfolk offers information and advice (I&A) on a wide range of issues. This provides older people, their families, friends and carers with the facts to enable them to make choices and decisions. We do this by offering a free I&A telephone helpline, drop in and appointment services, legal advice sessions, talks and presentations as well as information through our website and by email.

 Main Purpose

  • To provide information and advice to older people, their carers, families and friends by telephone and in person (as appropriate)


  • To field client enquiries in person or by telephone
  • To further discuss enquiries with clients to develop a broader understanding of their circumstances
  • To identify and research information relevant to client enquiries
  • To offer information in an accessible format that empowers clients to identify a suitable solution to their enquiries
  • At the client’s request only, to act on their behalf and represent their interests with third parties by letter, in person or by telephone (as appropriate)
  • To offer information to clients about services or agencies that may assist them and to provide details of how they can be accessed
  • To provide assistance to clients by completing forms (as appropriate)
  • To accurately record details of actions taken in support of clients
  • To follow up on actions agreed with the client
  • To liaise closely with your supervisor, coordinator or team leader

To carry out tasks in accordance with Age UK Norfolk policies and practices; in particular those relating to confidentiality, anti-discrimination and health and safety

We are looking for volunteers to help with our new information and advice centre located in our retail store at the Kings Lynn Shop. 



Contact Name
Volunteer Co-ordinator
Contact Position
Volunteer Co-ordinator

Where to go

Age UK Norfolk Furniture and More Store
Unit 9
11 Paxham Road
Hardwick Industrial Estate
Kings Lynn
PE30 4LJ
Get directions

Parking available.