Staying Safe During Covid-19 Restrictions


Self-isolation and treating coronavirus symptoms

Get an Isolation Note

GOV.UK - Get coronavirus support as an extremely vulnerable person - Register

Norfolk Constabulary - Report a breach of COVID-19 restrictions

New public health regulations have granted police additional powers to enforce the Government’s guidance around COVID-19.

Due to the COVID-19 outbreak, people are only allowed to leave their houses for limited reasons and must practice social distancing. In addition, all retailers selling non-essential goods and other non-essential premises should now be closed.

If you have concerns a business has breached the restrictions, you should report this to your local authority, if there is an immediate threat to life please dial 999.

We are working alongside our partner agencies to address any issues related to a breach in COVID19 regulation

Norfolk County Council Trading Standards -

Scammers will undoubtedly take advantage of the current situation, whether it is to extort money, or to gain access to your home.

Our advice is:

- Never sign or agree to anything on the spot.
- Check the trader’s identity. Always ask for an identity card and look up the organisation to check the salesperson’s identity is genuine.
- Be wary of special offers or warnings about your home or your health.
- Read the small print. Always read documents carefully before you sign them and make sure you fully understand your rights.
- Double check the facts.
- Talk to someone you trust for a second opinion.
- Trust your instincts. If it sounds too good to be true, it probably is.

Please report any cold callers to Trading Standards via 0808 223 1133.


Community Action Norfolk -

There is a great tradition of the community coming together in times of crisis. We are starting to see a number of community initiatives emerge or be talked about in response to the Covid-19 pandemic. This is a fantastic statement on the caring nature of our communities.

However, it is important to consider carefully before starting any activity:

  • The risk to yourself
  • The risk to others
  • The level of benefit

How to organise

The method of delivery – think about how you can avoid increasing levels of close social contact or creating gatherings. Traditionally most community projects involve bringing people together for meetings and events which could increase the level of transmission. This could be particularly problematic given many volunteers are older or in high risk groups. Use email, websites like Facebook or a traditional phone call. It’s a great way to organise yourselves, check on people and reduce isolation but without increasing social contact.

At all times follow good hygiene and good infection control practice, principally this comes down to handwashing and good cleanliness. Further information can be found here   

Training – Any volunteer should be clear on their role, any processes you develop and how to raise concerns.  Use video conferences (skype, facetime), phone or email as an alternative to putting on a physical gathering. However, don’t forget to train people even if fairly informally.

Safeguarding is the general term used to describe the methods of keeping children and vulnerable adults safe from harm such as abuse or exploitation. You need to consider carefully how you approach safeguarding. Approaches that are commonly used such as DBS checking, comprehensive interviewing and monitoring may not be feasible.  To reduce risk, think about how you can avoid a one-to-one situation with a vulnerable person.

Risk and liability. There is the possibility that volunteers and organisations directing them are held liable for any actions that cause harm (this could be to the volunteer or the person being helped). You should carefully consider any risks associated with your activity and take steps to mitigate them. You should check if you have insurance cover for the activities you are undertaking. Whilst only vehicle insurance (volunteer drivers using their own vehicle should notify their insurers that they are involved in a car scheme on a not-for-profit basis) and employers liability insurance are mandatory, broader public liability insurance is highly recommended.

Given the two above factors think about whether your activity could be best done under the auspices of an existing organisation.  


Norfolk Safeguarding Children Partnership

COVID-19 Update - including Children's guide to Coronavirus & full detail of How to Raise a Concern

Women's Aid - Rail to Refuge Scheme - 

New ‘rail to refuge’ scheme offers free train travel to women fleeing domestic abuse

The Help Hub - Feeling alone and scared?

If you have found yourself on your own and feeling isolated and fearful - we are here to help.

We are a group of qualified therapists who are giving our time freely to help people in your situation. If you would like a 20 minute chat on Skype, FaceTime or on the telephone, you can book a session with us through our calendar and we will contact you at the relevant time.

Shelter - Housing advice: coronavirus (COVID-19) - Visit Shelters website on this link to read full details


Can my landlord evict me straight away because of coronavirus?

It's illegal for your landlord to evict you without following the proper steps.

Illegal eviction is a criminal offence - coronavirus doesn't change this.

It's likely to be an illegal eviction if your landlord:

  • makes you leave without notice or a court order
  • locks you out of your home, even temporarily

You can get help from the council or the court if your landlord prevents you accessing your home.



Guidance on social distancing for everyone in the UK and protecting older people and vulnerable adults

Other Details