Volunteer Befriender - Care Home Connectors

Purpose of role

To offer regular one to one befriending to older clients in care homes whilst working within the boundaries laid down by West Norfolk Befriending.

    Desirable qualities

  • Listening skills.
  • Enjoyment of social contact.
  • Ability to motivate/encourage others.
  • Sense of humor.
  • Honesty and reliability.
  • Patience and understanding.

Key responsibilities

  • Willingness to volunteer for a minimum of one year.
  • Attend initial induction training and on-going training/socials/regular support sessions.
  • Respect client’s confidentiality at all times.
  • Establish and maintain appropriate boundaries.
  • Spend time with client and engage in activities that are mutually agreed upon.
  • Inform the manager of any concerns about the client.
  • Respect different cultural values and work in a non-discriminatory manner.
  • To be understanding rather than judgmental about a client’s situation and circumstances.


  • Initial Induction training.
  • On-going training.
  • Regular support sessions.


  • Opportunities to meet new people.   
  • Free training and support.
  • Increased confidence.
  • Giving something back.
  • Supporting the local community.


Contact Name
Amanda Tickner
Contact Position
Project Coordinator