If you have a mobility problem, we can lend you a scooter or wheelchair to help you visit the city centre. This is a free service, but you must register before you can use it.
There are two Shopmobility centres, one on the fourth floor of the Grafton East car park and the other on the ground floor of the Grand Arcade car park. If you drive in, your first three hours of parking will be free. If you use Dial-a-Ride, we can meet you at Market Square or Grafton East car park.
When you borrow a mobility aid, you are free to travel around the city centre. Please stay inside the boundary formed by Queen’s Road, Fen Causeway, Lensfield Road, Gonville Place, East Road, Elizabeth Way, Chesterton Road, and Northampton Street.
During cold weather we’ll ask you to stay inside the shopping centres, for safety reasons.
Before you can borrow a mobility aid, we’ll ask you to:
- take a short test to ensure you are competent using an electric wheelchair or scooter
- complete a simple insurance form
Contact us to request an appointment – we will not be able to register you if you come to the office without one. Appointments are available from Monday to Friday. You’ll need to bring your passport or driver’s licence and a recent utility bill.
Please let us know as soon as possible if you can’t make it to your appointment, so we can give the time to somebody else.
To make sure that a suitable mobility aid is available, phone the office you wish to use.
- Monday: 9.30am to 6.30pm
- Tuesday: 9.30am to 6.30pm
- Wednesday: 9.30am to 7pm
- Thursday: 9.30am to 6.30pm
- Friday: 9.30am to 6.30pm
- Saturday: 9.30am to 7pm
- Sunday: 11am to 4pm
*Details correct at time of update 27/09/2021