Energy Information Summary (Gas & Electricity)
There are lots of listings on our website to help you find information on switching your energy provider, paying your bills, applying for grants and much more. If you search for "Energy", all of the listings will appear.
Below is a summary of some of the advice, guidance and information available.
Switching Your Energy Provider
It is always a good idea to speak with your energy provider before making any changes.
There are many trusted comparison websites to check for the best tariff available to you. You could save a lot of money with a simple phone call as tariffs do change all the time.
As long as you are not in a contract with your current provider you are usually able to switch to a new one. Once you decide on the provider and tariff that you are happy with, they do all the work for you. Here are a few links:
Ofgem is the Office of Gas and Electricity Markets. The website has information on everything you need to know about Energy Supply. You can get information on switching suppliers, raising a complaint, paying your bills, moving home and more.
Before you decide to switch
You should start by:
- checking which type of meter you have
- finding out if your contract has an ‘exit fee’ for leaving early - it’s usually on your bill
- looking at your current suppliers tariffs
Switching energy supplier if you’re a tenant
If you pay your energy supplier
You have the right to switch supplier if you pay your energy supplier directly for your gas or electricity. This includes if you have a prepayment meter.
If your landlord pays your energy supplier
You don’t have the right to switch supplier if your landlord pays the energy company directly and then charges you.
If you want to change supplier, you’ll need to ask your landlord to do it - but they don’t have to.
What to do if you’re struggling to pay your energy bills
If you’re struggling to afford your gas and electricity bills, contact your supplier to discuss ways to pay what you owe them.
Your supplier has to help you come to a solution. You should try to negotiate a deal that works for both of you.
If you don’t try to negotiate with your supplier, they might threaten to disconnect your supply.
If you’ve been told your energy supply will be disconnected
If you haven’t paid a bill after 28 days, your supplier may contact you about the possibility of disconnecting your gas or electricity supply. It’s rare to be disconnected as your supplier will usually offer to install a prepayment meter instead.
Before they disconnect you, your supplier must give you a chance to pay your debt through a payment plan. If you haven’t already, you should talk to your supplier about your repayment options.
Who shouldn’t be disconnected
Suppliers aren’t allowed to disconnect you between 1 October and 31 March if you’re:
- a pensioner living alone
- a pensioner living with children under five
The 6 largest suppliers have signed up to an agreement to make sure you won’t be disconnected at any time of year if you have:
- a disability
- long-term health problems
- severe financial problems
- young children living at home
These suppliers are British Gas, EDF Energy, npower, E.on, Scottish Power and SSE.
Other suppliers should also take your situation into account, but they’re not obliged to.
If you’ve been threatened with being disconnected but think you shouldn’t be, contact your supplier and let them know. They should visit your home to check on your situation before they do anything. You can make a complaint if they decide to go ahead and disconnect you.
Extra financial help
There are a number of energy companies who offer grants and schemes that are open to anyone - you don't have to be a customer.
You might be able to get a grant from a charitable trust to help pay off your debts. Charis Grants has more information on available grants and how to apply.
If you’re disabled, elderly or you get benefits, check whether you can get other help paying your energy bills.