Queen Elizabeth Hospital Travel Costs Reimbursement

For some, travel to hospital can present difficulties – for example, because of the cost, the length or complexity of the journey, or lack of access to private or public transport.

Help with travel may be available whether it is in the form of travel cost re-imbursements which are primarily income based or in the form of transport provisions for those that have a severe medical or mobility issue.

Financial help may be available under the Healthcare Travel Costs Scheme (HTCS), to those patients who do not have a medical need for ambulance transport and who cannot meet the cost of travel to hospital.

Patients on the following benefits are entitled to full reimbursement of hospital travel costs:

  • Income Support
  • Income Based Job Seekers Allowance
  • Income Related Employment and Support Allowance
  • Tax Credits – If you receive Working Tax Credit (WTC) or Child Tax Credit (CTC) you are entitled to a refund provided you meet the following conditions: your income is £15,050 per annum or less (This is the amount shown on the Tax Credit award and you get WTC or CTC) or, you get WTC with a disability element shown on the award or, you get CTC and are not eligible for WTC. You should be sent an NHS Tax Credit Exemption Certificate showing that you are entitled to help with health costs.
  • Pension Credits: Pension Credit consists of two elements – Guarantee Credit and Savings Credit. Guarantee Credit (paid on its own or with Savings Credit) entitles the recipient and their partner to full reimbursement of Hospital Travel Costs.

Patients who are dependants in a family that receive Income Support, Income Based Job Seekers Allowance, WTC or CTC are also entitled to reimbursement of Travel Expenses and should be able to present the evidence of entitlement outlined above.

Entitled ‘in-patients’ may claim for the journey to hospital and for the homeward journey on discharge. Claims cannot be made for visits home during ‘in-patient’ stays.

Entitled ‘outpatients’ can claim for their journey to and from the hospital for each outpatient appointment. Patients are only entitled for reimbursement for the journey from their usual place of residence to the hospital and back.

If you are not in receipt of any of the benefits listed above but are on a low income, you may be eligible for assistance through the NHS Low Income Scheme. You may be eligible for full or partial payment of your NHS travel expenses in certain circumstances, which are detailed in the Healthcare Travel Costs Scheme.

Patients who may be entitled to help on low-income grounds should read leaflet HC11 and make a Low Income Scheme claim using Form HC1 (HC1(SC) if in a Care Home) and a refund claim using Form HC5(T).

There are special arrangements that apply to War Disablement Pensioners attending hospital for medical treatment for their pensionable disability. These arrangements include payment of travelling expenses, subsistence and loss of earning allowances. If this is you be advised to contact the Veterans Agency, Norcross, Blackpool FY5 3TA, stating that you are a war pensioner and give your full name and address and, if possible, your war pension number.

You can claim help with travel costs up to 3 months after the date of travel.

You can visit our PALS office or call 01553 613351 to find out more. Please note, our PALS office will not be able to issue immediate re-imbursements.

If you are in receipt of a low income or have a disability you may be entitled to more help, visit www.gov.uk to find out more.



Where to go

Gayton Road
King's Lynn
PE30 4ET
Get directions