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Scam Alert – Fake flight and holiday tickets – 29 March 2018

We have received information that suggests the website www.luxe-flights.co.uk is operating a fake ticketing scam.  Consumers have been left out of pocket and with useless tickets after an airline confirmed they were not genuine.  Travel protection bodies ATOL, ABTA and IATA do not have the business listed in their databases despite the logos appearing on the website.  In addition, the postal addresses listed on the website are false.

We would advise anyone who has purchased tickets via this site to check immediately with the airline or hotel that the bookings are genuine.  If they are not, please report the matter to Action Fraud on 0300 123 2040.  You may also wish to contact your bank if you have provided card details over the telephone.

Action Fraud offer the following advice on how to protect yourself from booking a holiday that doesn’t exist:

  • Stay safe online: Check the web address is legitimate and has not been altered by slight changes to a domain name – such as going from .co.uk to .org
  • Do your research: Don’t just rely on one review - do a thorough online search to check the company’s credentials.  If a company is defrauding people there is a good chance that consumers will post details of their experiences, and warnings about the company.
  • Look for the logo: Check whether the company is a member of a recognised trade body such as ABTA.  You can verify membership of ABTA online, at www.abta.com
  • Pay safe: Never pay directly into an owner's bank account. Paying by direct bank transfer is like paying by cash – the money cannot be traced and is not refundable.  Where possible, pay by credit card, (or a debit card that offers protection).
  • Check paperwork: You should study receipts, invoices and terms and conditions, and be very wary of any companies that don’t provide any at all.
  • Use your instincts: Be wary of advertisements showing accommodation at substantially lower prices than the competition.
  • Report it – if you find you have fallen victim to holiday booking fraud contact Action Fraud on 0300 123 2040 or www.actionfraud.police.uk/report_fraud

For further advice on scams contact our partners the Citizens Advice consumer helpline on 03454 04 05 06

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