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Scam Alert – Telephone cold calls

 - claiming ‘your computer & ISP will be disconnected’ – 05 September 2018

Norfolk Trading Standards are warning about telephone cold calls delivering a recorded message claiming ‘your computer & ISP will be disconnected in the next 24 hours’ and giving the option to ‘press 1 to prevent this’.

These calls are not genuine and are likely to be used to seek remote access to computers, gather personal, account or financial details or attempt to take payments.

If you receive one of these calls DO NOT press any keys if prompted, hang up and report it to Action Fraud on 0300 123 2040.


- claiming to be from Openreach – 05 September 2018

Norfolk Trading Standards are warning residents to be vigilant after receiving reports about telephone cold calls claiming to be from ‘Openreach’.

In the most recent report a Norfolk resident received a telephone call from a person claiming they were calling from Openreach. The cold caller stated that the residents’ ‘line had been corrupted’ and that unless they were given access to the residents’ computer they would ‘disconnected the line for 28 days’. Fortunately, in this case the resident refused to give access and terminated the call.

We always advise to be wary of telephone cold calls and the claims made during them. If you receive a suspicious call making claims about telephone, or broadband security we advise that you hang up, wait five minutes and then contact your service provider using a contact number from a bill or on their website.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

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