Scam Alert - Letters

Scam Alert – Letters titled ‘Your Solar PV System’ – 28 March 2019

We have had a number of reports from Norfolk residents who have received letters titled ‘Your Solar PV System’.

The letter states you have not ‘received your free health check and service’ and makes claims relating to inverters and their ‘warranties expiring’.

It then asks the recipient to contact the sender to ‘validate your warranty’ and ‘book your free health check’.

We always advise residents to be very wary of any unsolicited approach and never agree to services, to having work done or for someone to visit your home if approached in this manner.

We advise solar panel owners should always talk to their supplier before allowing any work or ‘maintenance’ to take place on their panels.

Generally, a solar panel system does not need servicing but it may benefit from being cleaned if the panels are dirty.

We also recommend that traders who work on a solar panel system are members of the Solar Trade Association and that any work on the electrics of a solar panel system should only be carried out by a qualified electrician.

Suitably qualified electrician can be found on the Norfolk Trusted Trader website or via the Electrical Safety First Website

If you have received one of these letters and have agreed to a visit contact us via our partners the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Further advice regarding these letters is available on the Solar Trade Association website.