We've received a report that someone impersonated a Careline installer to fraudulently gain entry to an elderly person's home. The police are aware.
The Borough Council of Kings Lynn and West Norfolk provides a community alarm service via the Careline Community Service team. Our Careline Installers only attend arranged appointments, have a Borough Council ID badge, uniform and a Council vehicle. Our current servicing and maintenance provider is Monarch Eastern; again they will carry identification.
Our advice is that if you have any concerns, please either activate your alarm unit or call 01553 616200.