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Scam Alert – Telephone cold calls claiming to be from BT – 30 January 2018

Norfolk Trading Standards are continuing to receive reports about telephone cold calls claiming to be from BT.  Recent reports have included:

  • Reports of cold calls stating that they can offer 'discounts' on your bill 'depending on your age' which then attempt to get the call recipient to reveal their date of birth and amount currently paid per month.  From this the cold caller will claim that 'as you are over xx years old' they can offer you a discount, usually in excess of 50% per month, but now paying quarterly.  The cold caller will then attempt to gather credit or debit card details.
  • Further instances of cold calls claiming that BT or BT Openreach have ‘detected issues with your Broadband Router’ and will then make a number of claims about scammers, hackers or malicious software ‘accessing your router’.  The cold caller will then tell you to switch your router off then back on again and let them ‘know which lights are showing’.  They will then attempt to convince the call recipient that any lights that are flashing (which is common on most routers whilst restarting) signifies a problem.  The cold caller will then try to gain remote access to the call recipients’ computer to ‘fix the problem’.

We always advise to be wary of telephone cold calls and the claims made during them.  If you receive a suspicious call claiming to be BT do not give or confirm any personal or financial details, hang up, wait five minutes and then contact BT customer service on 0800 800 150.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

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