Scam Alert – Telephone cold calls

Scam Alert – Telephone cold calls claiming to be from BT – 14 March 2019

We are continuing to receive reports from Norfolk residents about telephone cold calls claiming to be from BT.

Recent reports have included:

  • Calls which deliver a message claiming to be from BT stating your ‘internet and landline will be cut off’ and then offering a ‘Press 1’ option. If this is complied with a call handler then attempts to gather personal data
  • Calls claiming to be from ‘BT Openreach’ during which the cold caller states that there are ‘problems with your router’
  • Calls claiming to be from BT stating they can ‘offer you a 35% discount on your bill’ and then attempting to gather bank details

We always advise to be wary of telephone cold calls and the claims made during them. If you receive a suspicious call claiming to be from BT do not give or confirm any personal or financial details. Hang up, wait five minutes and then contact BT customer service on 0800 800 150.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming ‘less energy efficient houses will pay more council tax’ – 13 March 2019

We are warning residents to be on their guard after receiving a report of a telephone cold call which was received by a Norfolk resident regarding Council Tax.

During the call the cold caller talked about a ‘Carbon Tax on Council Tax’ which would mean ‘less energy efficient houses will pay more Council Tax’. The cold caller then attempted to make an appointment to undertake ‘a property survey’.

We advise always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Cold Calling Alert – Telephone cold calls claiming ‘you have been mis sold cavity wall insulation’ – 11 March 2019

We are warning residents to be on their guard after receiving a report of a telephone cold call which was received by a Norfolk resident regarding cavity wall insulation.

During the call the cold caller stated the call recipient had been ‘mis-sold cavity wall insulation’ and they could ‘obtain compensation’. The call recipient responded they had ‘never been sold cavity wall insulation’ and the cold caller hung up.

We advise always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.