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Scam Alert – Telephone cold calls regarding ‘loft insulation’

Scam Alert – Telephone cold calls regarding a ‘compulsory loft insulation inspection’ – 30 October 2018

We are warning again about telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a cold call during which the caller stated they needed to make an appointment for a ‘compulsory loft insulation inspection’ at the residents’ property.  Fortunately, in this case resident recognised the approach as a scam call, hung up and reported the incident to us.

Always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone on 03454 04 05 06.

 

Scam Alert – Telephone cold calls regarding ‘loft insulation’ – 23 October 2018

Residents need be careful of telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a cold call asking about ‘the property's insulation’.  The cold caller then attempted to pressure the call recipient into making an appointment for a home visit.

Previously a variety of claims and approaches have being used during these types of calls including:

  • That they can offer a ‘free roof insulation check’
  • That your insulation ‘needs to be checked’ and they offer a ‘free loft survey’
  • That ‘old’ or ‘fibreglass insulation’ is now ‘illegal’ or ‘unsafe’, sometimes stating this is due to ‘fire safety’
  • That they are ‘doing quotes in your area’

Always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

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