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Scam Alert – Telephone cold calls regarding loft insulation – 7 June 2018

Watch out for telephone cold calls regarding loft insulation.  This follows a number of reports in recent weeks from across Norfolk.

During these calls a variety of claims and approaches are being used including:

  • That they can offer a ‘free roof insulation check’
  • That your insulation ‘needs to be checked’ and they offer a ‘free loft survey’
  • That ‘old’ or ‘fibreglass insulation’ is now ‘illegal’ or ‘unsafe’, sometimes stating this is due to ‘fire safety’ or ‘Brexit’
  • That they are ‘doing quotes in your area’

The cold caller will then attempt to make an appointment for a ‘surveyor’ to visit your home.

We advise you to always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

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