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Rogue Trader Alert – Doorstep and telephone cold calls regarding solar panels – 10 August 2017

Norfolk Trading Standards are again receiving reports from Norfolk residents who are being targeted with doorstep and telephone cold calls about solar panels.

In the first incident a resident was doorstep cold called in West Norwich. The cold caller stated he was from a ‘solar company’ and needed to carry out ‘maintenance’ on the property’s existing solar panels.

In the second incident a resident was telephone cold called by a company offering to install solar panels at the resident’s home. The call recipient described the cold caller as ‘very pressuring and persistent’ in attempting to arrange an appointment at the residents property.

We always advise to be very wary of any approach made in a doorstep or telephone cold call. NEVER agree to have work done to or around your property or for someone to visit your home if approached in these methods.

If you have solar panels on your property and you have concerns about their safety or are looking to have any maintenance done to them, we recommend using a Norfolk Trusted Trader or a member of the Solar Trade Association.

If you have received one of these calls, have agreed to a home visit or an installation following this type of call, please contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06.

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