About Lily

Lily is a service from the Borough Council of King’s Lynn & West Norfolk that helps adults in west Norfolk develop friendships and engage in our community.

Lily Loneliness & Social Isolation Service

Norfolk County Council has commissioned services across the county to help tackle loneliness and social isolation.

The services offer 1-to-1 support to adults (18+) whose loneliness is the primary issue affecting their health & wellbeing.  Clients are supported to:

  • Access social activities, volunteering opportunities, community services and assets
  • Identify and overcome barriers that prevent them becoming connected
  • Reconnect with family & friends and make new connections in their community.

The services can also form part of a wider package of support for individuals where loneliness is a symptom of other more complex challenges, such as caring responsibilities, mental or physical ill health or debt.

Lily works with four charity partners to provide one to one support to clients. 
Our charity partners are: 

  • Norfolk and Waveney Mind
  • West Norfolk Carers
  • Family Action
  • West Norfolk Befriending

How to Access the Lily Loneliness and Social Isolation Service

It's easy to refer into our service. Simply call the number or complete the form, both shown below, and we will be in touch!

To refer somebody into our service please ensure you have discussed this with the person that you are referring and gained their permission for us to contact them.

The Lily Online Directory

The Lily online directory lists organisations, services and activities that can help people live healthy, active and independent lives.

From basic household assistance and future planning, to dealing with complex issues, Lily's Online Directory is a great signposting tool to help local residents to retain their independence and discover what's on offer locally.

The Lily website is user friendly can be viewed on any type of internet device, including tablet computers and smart phones.


We can support you to find a volunteer opportunity in your local community.

To express an interest in volunteering please contact us.

Why was Lily developed in West Norfolk?

There was no single place to find out what services were available for people.

Lily brings all relevant information into one easy-to-search place.

Who is funding Lily?

We, The Borough Council of King's Lynn & west Norfolk, are funding the Lily initiative alongside Norfolk County Council.

How is Lily being developed?

We are developing Lily in a variety of ways

These include:

  • developing the website to include new features and links
  • Lily advisors providing one to one support to clients, referred into or self referring to, our service for loneliness and social isolation
How is Lily being managed?

We employ a Lily Coordinator & Lily Support Officer, who are responsible for the Lily Project.

The Lily Project Group works together to deliver the outcomes of the Lily Project.

The Lily advisor voluntary sector partners are:

  • West Norfolk Carers
  • West Norfolk Befriending
  • West Norfolk Mind
  • Family Action Swaffham

The Community, Health and Wellbeing Manager, Borough Council of Kings Lynn and West Norfolk project manages Lily.

Geographical Remit

The Lily project covers the whole of the Kings Lynn & West Norfolk area.

For clients out of Lily's geographical area there are other services offering support:

CAN Connect covering North Norfolk and Breckland. 

- Better Together covering South Norfolk, Broadland, Norwich and Great Yarmouth.



Page last reviewed: 28 September 2023

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